MAWAKEB MEDICAL SERVICES

International patient needs an accessible and integrated set of medical services and other supportive needs for accommodation, shopping and entertainment, including easy access to the service, such as the nature of the treatment, which is entrusted with requirements that demand distinction, accuracy and credibility, so that the treatment is successful and identical to the desired needs of this treatment.

Jordan is one of the countries that has emerged internationally in leading this service through legislation and regulations involving the public and private sectors, to be a destination for treatment by international patients from the Gulf and neighboring countries and even the Middle Eastern countries.

In 2014, Mawakeb Medical Services was established according to the highest quality standards in the field of providing therapeutic and supporting services. It has invested all scientific possibilities and expertise available in this field and has selected the method of development systems to create an integrated working environment through which its team achieves the highest level of customer service.

The experience gained in this field over the past years has satisfied our customers, as we pursue a moderate approach in providing all levels of medical, indication, subsistence, transportation services, housing and medical follow-up of the case, whether during the stay after treatment or leaving the country.  In addition to the various packages provided by the company on the customer list, it includes luxury, shopping and balanced communication with service providers within the Kingdom.

Since excellence is the most important reason for our success, the practical steps to enter the service system are based on procedures in which the customer realizes that he is moving in the right direction in choosing us.

The comprehensive services that Mawakeb has realized of its importance to customers were to ensure the satisfaction of their customers and include all the needs of international patients intending for treatment in terms of: -

Medical Service

1- Receiving medical reports and documents such as x-rays and case analyzes electronically and submitting them to the classification clinic doctors.

2- Study reports and develop a treatment plan by the best accredited doctors in the medical network of Mawakeb.

3- Providing the best suggestions for medical services in terms of competence and skill, in addition to proposals for medical residency concerning capabilities and health care in approved hospitals in Mawakeb medical network.

4- We abide by the instructions of the Jordanian Ministry of Interior regarding the nationalities restricted by entry visas. We can also submit and obtain the entry visas in a record time commensurate with the nature of the treatment case.

5- We provide all housing options and its accessories, and those services are priced according to the choice.

6- We provide airport pick-up service and ambulance service for emergency cases, as well as airport reception and farewell service.

7- We provide visits to diagnostic doctors in case classification clinics, clinical medical examination of the case and review of the initial medical plan before arrival.

8- Providing all supporting medical services, including medical imaging and analyzes for cases that require this.

9- Direct supervision of housing the case inside the hospital and following it up according to the stages of treatment in the medical plan and monitoring the safety procedures and services.

10- Supervising and checking the surgical intervention procedures and inspecting the quality standards in order to ensure the progress of the treatment plan.

11-Home visits to cases outside the hospital and the provision of medical services required by the case in addition to periodic follow-up of the case.

Paying attention to the patient’s medical reviews program with the treating doctor and obtaining pharmacy services until the treatment plan ends.

Continuous attention of the medical condition throughout the stay in the Kingdom.

Farewell and departure services.

External follow-up through communicating with the case, delivering Pharmaceutical and medicinal Services, and submitting proposals if needed.

Logistics support services

Mawakeb provided local contracts to provide accommodation services outside the hospital in terms of classification, including hotel accommodation of various standards, furnished hotel apartments, as well as distinctive stays, including villas and chalets depending on the choice of customers.

A comprehensive guide for catering, shopping, hiking, vehicle rental and trips in the Kingdom.

We provide free shopping services and offering advice regarding customers' concerns and what they can be helped with. In addition to opening bank accounts to obtain electronic payment cards.

The company has a legal department to take care of customers in matters that may arise during their stay like accidents or otherwise that require legal support.

Providing a service for obtaining visas outside Jordan for those who are willing to perform Umrah.

 Mawakeb provides all these services to international and Jordanian patients in India who wish to receive treatment there.

We hope that you will be partners in the development and excellence of services.